Privacy Policy
Calendar Fire Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
Calendar Fire Ltd is a UK-based fire protection company providing fire alarm systems, extinguishers, emergency lighting, and related services. Our registered office is located at:
Calendar Fire Limited
Securehold Business Centre
Studley Rd
Redditch B98 7LG
2. What Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, phone number, email address, and postal address
- Business Information: Company name, job title, site location
- Service Information: Details of works requested or completed, invoices, and service history
- Website Usage: IP address, browser type, and activity when using our website
- Payment Details: Only when relevant for invoicing; we do not store card details.
3. How We Collect Your Data
We collect personal data when:
- You complete a contact or service request form
- You email, call, or interact with us directly
- You visit our website or use our client portal
- You engage our services through contracts or ongoing agreements
4. Why We Use Your Information
We use your personal data for the following purposes:
- To deliver our services (installations, maintenance, inspections, etc.)
- To contact you regarding quotes, jobs, or site visits
- For billing, accounting, and payment processing
- To comply with legal and regulatory obligations (e.g. BAFE, BS standards)
- To improve our website and customer service
5. Legal Bases for Processing
We rely on the following legal grounds:
- Contractual necessity – when entering into or performing a service agreement
- Legal obligation – for compliance with fire safety regulations or HMRC
- Legitimate interest – such as maintaining business records or responding to queries
- Consent – for marketing or optional communications
6. Sharing Your Information
We do not sell your data. We may share it with:
- Engineers and subcontractors for service delivery
- Payment processors or accounting software (e.g. Sage)
- Regulatory bodies (e.g. BAFE) if required for compliance
- Website and system providers (e.g. Wix, Monday.com, iAuditor) under strict confidentiality
7. Data Retention
We retain data only as long as necessary to fulfil our services, contracts, and legal obligations. For most service records, this is typically 6 to 10 years in line with UK fire safety requirements.
8. Your Rights
You have rights under UK GDPR, including:
- Access to your personal data
- Correction of incorrect or outdated data
- Deletion of data (subject to legal retention)
- Objection to processing or marketing
- Data portability (if applicable)
To exercise these rights, contact us at:
Email: info@calendarfire.com
Phone: 01527 906 450
9. Cookies & Website Analytics
Our website may use cookies for functionality and analytics. You can manage cookie preferences through your browser settings.
10. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Calendar Fire Ltd
Securehold Business Centre
Studley Rd
Redditch B98 7LG
Email: info@calendarfire.com
Phone: 01527 906 450